Shipping & Delivery
- All US case orders will be shipped using USPS first class mail. A tracking number will be sent to the email that you provided when placing the order. Normal shipping times for US orders are around 2-3 business days after the item is sent unless you paid for faster delivery.
- All US clothing orders will be shipped using USPS. A tracking number will be sent to the email that you provided when placing the order. Normal shipping times for US orders are around 5-7 business days.
- International Shipping: International shipping cost is calculated by product weight and shipping address. A tracking number will be provided, but once the item is outside of the US, it will not be tracked. Please allow 7-14 business days for international shipping as each country’s system for delivering packages is different.
- Duties and Taxes (Customs) Payment of customs fees or duties is the responsibility of the recipient (you), and is due at the time of delivery. For more information on customs or duty fees, please contact your local customs office.
Returns & Replacements
- We are all about customer satisfaction! If for any reason, you are not happy with your purchase, you can return your product, in new condition, within 7 days of receiving it.
- Prior to returning your product, please contact us at firstname.lastname@example.org to request a return. In the email, include the word, “return” in the subject line, and please detail why you are returning your product.
- Once we approve your return, you can return the item to the address we provide. Please include a copy of your original sales receipt as well as a print out of our email correspondence.
- We will credit your account within 7 business days of receiving your return. Shipping and Handling fees are non-refundable. All returns are subject to a 15% restocking fee.
- Unfortunately, all apparel & limited edition items may not be returned.
Privacy & Security
- We understand the importance of privacy and credit card fraud in today’s online marketplaces. For this reason, we are dedicated to keeping your information private and secure. PhantomLasers is in contract with Shopify which uses the latest anti-fraud technology to help fight against fraud and spammers and will NEVER share your financial information with merchants and/or private companies. Here at PhantomLasers, we will never sell your personal information to anyone.
- To check the status of your order, please login to your account. If you have additional questions regarding your order please contact us at email@example.com
If you have any questions, please contact us at firstname.lastname@example.org
We will respond to your inquiry promptly, but please note that our offices are closed on Saturday and Sunday.